We may ask you for personal information to allow us to contact you. This information is normally requested when you are requesting more information, assistance, or support. We may also ask for this information if you would like to receive our e-mail newsletter, sign up for an event or training, or when purchasing a product.
This personal information will be used to provide you the services you have requested. Your personal information will never be sold to a third party.

World Synergy SMS/MMS Messaging Privacy Policy

This SMS/MMS Messaging Privacy Policy (“SMS Privacy Policy”) explains how World Synergy (“we,” “us,” or “our”) collects, uses, and shares personal information from and about you when you opt-in to our SMS/MMS messaging program (the “Service”).

Information We Collect

When you opt into our Service, we collect the following information:

• Your Mobile Phone Number: We collect your mobile phone number when you provide it to us to subscribe to the Service.
• Message Content: We collect the content of the messages you send to us and the messages we send to you.
• Messaging Metadata: We may collect metadata associated with your messages, such as the date and time of the messages, your mobile carrier, and other technical data required for the transmission of the messages.

How We Use Your Information

We use the information we collect for the following purposes:

• To Provide the Service: To send you the SMS/MMS messages you have consented to receive, which may include alerts, updates, promotions, and other information related to our products and services.
• For Customer Support: To respond to your inquiries and provide you with assistance.
• To Improve Our Service: To analyze messaging data to improve the quality and relevance of our communications.
• To Enforce Our Terms: To prevent fraud, enforce our terms of service, and protect our rights.
• For Legal Compliance: To comply with applicable laws, regulations, and legal processes.

Sharing and Disclosure of Your Information

We do not sell, rent, or trade your personal information to any third party for their own marketing purposes. We may share your information in the following circumstances:

• Service Providers: We may share your information with third-party vendors and service providers who help us operate the Service (e.g., messaging gateway providers, platform hosts). These providers are contractually obligated to protect your information and are restricted from using it for any other purpose.
• Legal Requirements: We may disclose your information if required to do so by law or in the good faith belief that such action is necessary to (i) comply with a legal obligation, (ii) protect and defend our rights or property, (iii) act in urgent circumstances to protect the personal safety of users of the Service or the public, or (iv) protect against legal liability.
• Business Transfers: In the event of a merger, acquisition, reorganization, bankruptcy, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.

No Sale of Personal Information: We will not sell or share the mobile information we collect for the purposes of the Service with any third parties or affiliates for their marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be sold, rented, or shared with any third parties.

Your Choices and Opt-Out

You have the right to opt out of the Service at any time. To stop receiving SMS/MMS messages from us, you can reply with any of the following keywords:

• STOP, END, CANCEL, UNSUBSCRIBE, or QUIT to any message you receive from us.

Upon receiving your opt-out request, we will send you one final confirmation message to confirm that you have been unsubscribed. After this, you will no longer receive SMS/MMS messages from us. If you wish to join again, you will need to sign up as you did initially.

For help or support, you can reply HELP to any message or contact us at:

• Email: [email protected]
• Phone: 440.349.4940

Message and data rates may apply for any messages sent to you from us and to us from you. Message frequency varies.

Data Security

We take reasonable administrative, technical, and physical security measures to protect your personal information from loss, theft, misuse, and unauthorized access, disclosure, alteration, and destruction. However, no method of transmission over the Internet or method of electronic storage is 100% secure.

Data Retention

We will retain your information for as long as necessary to fulfill the purposes outlined in this SMS Privacy Policy, unless a longer retention period is required or permitted by law.

Children’s Privacy

Our Service is not intended for individuals under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have inadvertently collected such information, we will take steps to delete it as soon as possible.